Frequently asked questions

What payment methods do you accept?

We accept payments via major credit/debit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.

What are your shipping options?

We offer standard shipping and expedited shipping options.

Do you ship internationally?

Yes, we ship internationally to most countries. Shipping costs and delivery times may vary depending on the destination.

What is your return policy?

We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the item(s) within Z days for a full refund or exchange. Please ensure items are unworn, unwashed, and in their original condition with tags attached.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track the status of your shipment on our website or the courier's website.

Can I cancel or modify my order after it's been placed?

We process orders quickly to ensure fast shipping times. If you need to cancel or modify your order, please contact us immediately. We'll do our best to accommodate your request if the order hasn't been shipped yet.

How can I contact customer service?

You can reach our customer service team via email at sales@anastasiabrand.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours during business days.

Is my personal information secure on your website?

Yes, we take data security seriously. Our website uses SSL encryption to protect your personal information during transmission. We adhere to strict privacy policies to safeguard your data.